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• Orbitz finds a more efficient route to updated price quotes

  1

• The American Red Cross strives for more mobile power

  2

• Needle names Amazon Webstore exec Scott Pulsipher president and COO

  3

• An online purchase so bad, it’s #&*$!

  4

• Google to boost e-retailer ratings with StellaService data

  5

• Couriers send a message: We’re ready to serve online retailers

  6

• Shoebuy.com’s marketing chief becomes CEO of Vee24

  7

• E-retailers look to mom for money

  8

• Most shoppers say they’ve abandoned hard-to-shop sites

  9

• A senior executive lifts the veil on some of Amazon’s plans

  10

• Customer service gets more social for flash apparel retailer JackThreads

  11

• Blind taxpayers sue H&R Block over web site accessibility

  12

• How focusing on customers can thwart the perils of showrooming

  13

• New technology helps shoppers find products based on their pictures

  14

• How tweets can meet customer needs

  15

• How ThinkGeek attracts shoppers from social networks

  16

• How Blinds.com improved its customer service

  17

• StellaService raises $15 million and starts charging for its e-retail data

  18

• Amazon & Sam’s Club score high on customer experience

  19

• E-retailers beat stores in customer satisfaction

  20

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