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• More retailers outsource key technologies

  1

• A single superstore e-retailer flexes its web wing

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• Five retailers seek to block Akamai patent suit

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• Web shoppers keep buying on Cyber Monday

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• PayPal services crash for two hours

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• Retailers use live chat to solve consumer problems and close sales

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• Abt sends out e-mails touting top-rated items and brings in added sales

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• 20% of visitors using live chat at Abt.com make online purchases

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• How Abt Electronics boosts e-mail open rates and conversion rates

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• Flat panel TVs and appliances lead web sales growth at Abt Electronics

  10

• Help on the horizon

  11

• We need to chat

  12

• Older and wiser, these e-retail vets know how to serve

  13

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