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• E-retailers beat stores in customer satisfaction

  1

• Facebook may be popular, but it isn’t liked

  2

• Consumers’ satisfaction with Netflix nosedives

  3

• Retailers need to temper consumers’ expectations

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• Holiday shoppers show love for Amazon

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• Amazon replaces Netflix at the top of a customer satisfaction survey

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• E-commerce customer satisfaction drops in the fourth quarter of 2010

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• Users aren’t satisfied with Facebook

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• The big e-retailers are getting bigger

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• Netflix leads the pack in customer satisfaction, says survey

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• Amazon and Netflix satisfy the most holiday customers, survey says

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• Satisfaction with retail sites over holidays is even with 2007, study says

  12

• ForeSee Results expanding sales and research teams

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• ForeSee Results lands a $20 million round of funding

  14

• Online retailers continue to outshine chains in customer satisfaction

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• Shoppers’ rising expectations dampen their satisfaction with e-retailers

  16

• ASCI Index shows Google leads in customer satisfaction

  17

• E-retailing declines in latest customer satisfaction survey

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• Shopping portals vie with Google for consumers` attention, study says

  19

• E-business customer satisfaction is moving up--slowly

  20

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