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• Web sales increase 13% for QVC in the first quarter

  1

• Backcountry.com has a new customer experience head

  2

• A rich app can be the key to a tablet user’s heart

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• QVC posts a 26% increase in U.S. web sales in 2011

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• IRWD 2012: Retailers can’t ignore the importance of product page details

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• Customer service brings shoppers back for more

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• Going, going, gone

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• Backcountry.com hires a chief technology officer

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• Backcountry.com to open a fulfillment center in Virginia next summer

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• For a distributor, a photo management system gets product data to resellers faster

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• Backcountry.com buys specialty bike e-retailer CompetitiveCyclist.com

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• Backcountry.com hikes into new territory with an iPad app

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• Backcountry.com adds customer-generated content to product pages

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• Brands launch paid social hubs on Backcountry.com

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• Backcountry.com looks within for its new chief operating officer

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• Rue La La expands its men’s line, hires a Backcountry exec to lead the way

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• CommerceHub appoints a Liberty media exec to its board

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• QVC domestic web sales climb modestly in the third quarter

  18

• Getting a handle on changes in parcel shipping

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• QVC.com posts a modest increase in Q1 domestic sales

  20

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