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• Nearly 60% of Blue Soda Promo’s live chat sessions result in a sale

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• How a web retailer cuts live chat agents’ response times

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• BoldChat will show at IRCE how it weaves Twitter into customer service

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• Making conversation

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• Sponsored Supplement: The growing popularity and power of live chat

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• Chat's next wave

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• Bold Software Announces Newest, Most Robust Integration with Salesforce

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