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• Two-thirds of online shoppers have tried live chat

  1

• A single superstore e-retailer flexes its web wing

  2

• No mindless chatter here: Online apparel retailer ScotteVest gains sales via live chat

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• Live chat use is on the rise, survey says

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• E-retailers say live chat is critical and builds conversions

  5

• Happy online holidays ahead?

  6

• Talk Isn't Cheap

  7

• We need to chat

  8

• Smarter Service

  9

• Texting the Talk

  10

• A great time for cautious optimism about online retail

  11

• Bold Software Unveils New Enhancements in BoldChat Version 7.1

  12

• Bold Software and SearchQuest Announce Best Practices For SEO-Friendly Live Chat Implementation

  13

• Bold Software Wraps 2010 with 30% Growth

  14

• Bold Software Announces Newest, Most Robust Integration with Salesforce

  15

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