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• How Blinds.com improved its customer service

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• Finding the right social marketing strategy

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• The appeal of live service

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• There’s no place like home for developing engaged customer service

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• Alpine Access eyes Canadian expansion with 600 new customer service hires

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• Walgreens to buy Drugstore.com

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• J.C. Penney closes stores to grow online

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• Hayneedle finds a path to more sales with call-routing technology

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• Point of Contact

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