• Search
  

• NEWS  
• TOP 500
• SHOP IR
• IR EVENTS

• New live chat tool translates on the fly for non-English-speaking customers

  1

• The time may be right for virtual agents, says report

  2

• Redcats USA plans to shut down a Texas call center

  3

• Angel’s voice enables contact center agents to speak to CRM system

  4

• New inquiry management tool helps Drugstore.com expedite customer service

  5

• How Improvement Direct manages customer service

  6

• Integrated chat and e-mail at Ritz Interactive lifts service and sales

  7

• Customer service looks different from the trenches than from the C-suite

  8

• How Replacements gets more out of its contact center

  9

• VistaPrint program puts execs up front and personal with customers

  10

• Customer segmentation paying off for Shoeline.com

  11

• Harry & David dials up technology to manage call center ebb and flow

  12

• CompUSA puts agents into stores as training for live chat

  13

• Radiator.com boosts conversions with live chat-call service

  14

• 1-800-Flowers goes home to increase call center support for Valentine`s Day

  15

• LivePerson “click-to-call” feature calls on analytics for cross-selling

  16

• Aspect Software awarded patent for live chat technology

  17

• Virtual agents help Hammacher Schlemmer cut contact center costs

  18

• E-mail customer service responsiveness gets worse, Jupiter reports

  19

• Integration imperative for multi-channel customer service, study finds

  20

NEWS CATEGORIES Back to Top...

• TOP 500
• SHOP INTERNET RETAILER
• IR EVENTS

• HOME
• BACK TO TOP