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• ShopNBC promotes its e-commerce director to chief operating officer

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• ShopNBC.com turns smartphones into portable TVs

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• Managing multiple apps requires knowledge of shopper behavior

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• Holiday sales thus far are merry for ShopNBC

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• ShopNBC weighs its next steps in mobile commerce

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• Mobile app building takes customer know-how

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• Customer reviews lead to changes at ShopNBC.com

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• Retailers can make the most out of live chat by focusing on staff

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• Experience required

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• The Internet Retailer Survey: Mobile Commerce

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• HTML5 will revolutionize the mobile web

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• Will HTML5 push apps down the totem pole?

  12

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