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• Automated online agents boost sales revenue by 25% at PetCareRx.com

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• Service lifts customer interactions by chat 300% at Simplexity

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• Since talk’s not cheap, retailers must know when to offer online chat

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• KitchenAid boosts live chat volume to spark sales

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• Young consumers driving up use of live chat, expert says

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• Live chat and instant messaging: Similar, but not the same

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• Text chat: not just a communications tool, it’s a strategy

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• Drawbacks hinder live chat’s utility, but business rules help resolve them

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• Serving up live chat sales pitches in search results

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• SundanceCatalog.com’s customers like live chat

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• The Internet far outstrips other media in product research, says new study

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• Live help may be picking up at retail sites

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• The Match Game

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• Answering questions the instant the online shopper asks them

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• The Like button suddenly is even more important

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• MoxieChat by UpSellit: Accelerating Online Sales For Automotive Dealers

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