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• J. Crew has a new chief operating officer

  1

• Coach announces a CEO succession plan

  2

• Luxury brands trail Amazon in customer satisfaction

  3

• 71% of big brands fail to engage shoppers on Twitter

  4

• Coach wins a $257 million judgment against web counterfeiters

  5

• Coach looks to expand online in China—at least for now

  6

• A magazine approach

  7

• Coach gets in the mobile commerce game

  8

• Macys.com makes free shipping standard

  9

• Sears, Abt and Foot Locker are among the customer service winners in a new study

  10

• Feds crack down on online sales of counterfeit goods

  11

• Coach’s creative head gets his own e-commerce shop

  12

• All that glitters

  13

• GROWING PAINS

  14

• Creative license

  15

• Brands bring e-commerce expertise into the board room

  16

• Coach Uses TradeCard to Streamline Transactions

  17

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