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• How SamsFurniture.com squeezes more from live chat

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• How online privacy trends could hurt e-commerce sites

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• IRCE 2012 Report: Love for data

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• IRCE 2012 Report: Consumers explain how they shop online

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• IBM to acquire web analytics vendor Tealeaf Technology

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• Facebook promises stronger privacy protections

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• eCampus goes to school on effective pricing and ads

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• For web activities, search and e-mail remain most popular

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• IRCE 2011 Report: How merchandisers can balance data and their own insights

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• IRCE 2011 Report: Shoppers’ needs must shape m-commerce goals

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• Groupon gets into groceries

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• Google Wallet is not just about mobile payments

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• Online marketing agency Dunnhumby buys a social marketing firm

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• Consumers are moving more of their digital lives to tablet computers

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• Year-end cash-back program contributes to Market America’s 35% growth

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• New GiftCertificates.com microsite aimed at corporate customers

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• A lot of fish are swimming by the lure; it`s up to merchants to get them to bite

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