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• Apple leads response time tests in April

  1

• Apple leads March response time tests

  2

• Apple tops January response time tests

  3

• Costco, Overstock and Apple top January availability ratings

  4

• Apple leads response time tests in January

  5

• Apple leads response time tests in December

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• Holiday shopping across channels

  7

• Amazon and Williams-Sonoma top November availability ratings

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• Apple tops response time tests in October

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• 2012 web sales for Costco.com were solid, but not spectacular

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• Apple leads September response time tests

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• Apple and L.L. Bean lead response time tests in June

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• OfficeMax leads May consistency ratings

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• Dell and OfficeMax top July consistency ratings

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• Overstock and Dell post highest consistency ratings for June

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• Costco, OfficeMax and Williams-Sonoma lead June availability ratings

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• For choice in consumer electronics, the web tops stores

  17

• Web sales rebound for Costco in fiscal 2010

  18

• Costco.com crashes for three hours during a holiday sale

  19

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