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• Amazon & Sam’s Club score high on customer experience

  1

• Bonobos.com: Racing to render

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• Shoppers trust Amazon the most among major retailers

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• Finding a niche that works

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• Amazon.com is tops in customer experience, survey says

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• Personalization helps shoppers shop

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• ClickTale’s new dashboard shows how visitors travel through a site

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• Customer experience analyst leaves Forrester to start his own firm

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• Dell names a Priceline executive to head its online operations

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• Barnes & Noble names an operations and customer service executive

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• Calendars.com boosts sales by 12% in 2009

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• REI outfits its e-commerce site with more personalization features

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• Barnes & Noble once again offers the best retail customer experience

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• Holiday 2009 shoppers are not nearly as satisfied as last year, study says

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• Customer experience is crucial to good web design, expert says

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• RightNow Technologies buys social web specialist HiveLive

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• Customer retention cited as most valuable retail measurement, study says

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• Customer relationship management vendor InQuira adds an executive

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• Empathica picks a new marketing leader

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• Lulu.com powers up growth plans by naming a marketing and fulfillment exec

  20

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