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• A top global software company builds mobile products for retailers

  1

• Kana aims to help retailers tie together various customer service channels

  2

• StubHub uses customer data to fuel online ads

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• Retalix buys payment software company MTXEP

  4

• Oracle to buy FatWire, whose technology supports personalized online content

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• E-mail firm Constant Contact pays $15 million for a social marketing company

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• Oracle looks to the future after the close of the ATG deal

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• Shoutlet receives $6 million in new funding

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• Goldspeed.com’s order management approach yields big gains

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• Webtrends seeks to raise the analytics bar with a new segmentation tool

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• Better customization helps Follett Software create more successful e-mails

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• Tying e-mail messages to customer data boosts conversions at James Perse

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• Mobile Messenger appoints a new customer relationship management executive

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• SpeedFC adds a client services executive

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• Customer retention cited as most valuable retail measurement, study says

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• Customer relationship management vendor InQuira adds an executive

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• Lulu.com powers up growth plans by naming a marketing and fulfillment exec

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• Mashery appoints former Salesforce.com exec as vice president of sales

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• Customer service is tops at retaining customers, survey says

  19

• How to get the most out of live chat customer service

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