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• Post-holiday boost

  1

• Online-only retailer FiltersFast boosts customer retention by selling subscriptions

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• YouTube stars in a Watchery’s customer service effort

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• Customer retention cited as most valuable retail measurement, study says

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• CableOrganizer.com wraps up loyal customers with triggered rewards

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• E-retailers should prepare for more thrifty consumers, study says

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• Etronics appoints a new marketing manager

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• Embracing returns process can generate savings, profits, says Newgistics

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• Customer retention metrics still often overlooked, survey finds

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• E-mail promotion plays a key role in Smartbargains’ customer retention

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• Drugstore.com’s loyalty program sheds light on what sells with what

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• Drugstore.com’s new motto: Keep It Simple

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• Marketing dollars shift toward customer retention

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• FTD moves 83% of its sales to the web

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• Tiki Torch Bearer

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• SPONSORED SUPPLEMENT: The Increasing Value of Customer Service

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• Making Changes

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• The Loyalty Factor

  18

• GoGreenSolar Grows Sales 20 Percent with Solid Reputation

  19

• ATG Introduces Commerce Service Center to Unify e-Commerce Sites and Contact Centers

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