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• Kia Motors UK drives up customer traffic with customer reviews

  1

• Small web retailers fume at ResellerRatings’ price hikes

  2

• Bazaarvoice names a new CEO and buys ad network Longboard Media

  3

• Home Depot boosts conversions by answering shoppers’ product questions

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• Angie’s List brings e-commerce to local businesses

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• PowerReviews hires a new CEO

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• Overstock.com rolls out O.info

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• Data-driven fun

  8

• Discounts drive consumers to Like a retailer on Facebook

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• ‘Fresh’ is the new black: Google’s latest search change encourages updated content

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• Amazon commands the best online buzz, but Target makes gains

  11

• IRCE 2011 Report: How merchandisers can balance data and their own insights

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• The gathering strength of social commerce

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• PowerReviews raises $10 million in venture funding

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• For CafePress.com, 2011 is all about mobile, social and international

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• Under fire from Apple, Amazon launches its Android app store

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• How Emitations uses a question-and-answer tool to spark conversations

  17

• SearchReviews gives consumers access to customer reviews from across the web

  18

• Retailers sought to make reviews more social over the holidays

  19

• Google punishes rogue e-retailers

  20

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