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• E-retailers beat stores in customer satisfaction

  1

• Amazon, Apple and QVC lead in mobile commerce customer satisfaction

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• Luxury brands trail Amazon in customer satisfaction

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• Apple, Dell and J.C. Penney lose marks when it comes to customer satisfaction

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• Top 20 store retailers’ mobile sites and apps fall short for some consumers

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• Amazon leads major e-retailers in a customer satisfaction survey

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• Amazon gets top customer satisfaction marks in the U.K.

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• Get to know your mobile shoppers

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• More than a third of top e-retailers deliver superior web experiences

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• Retailers improve brand value but stumble on customer satisfaction

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• Consumers’ satisfaction with Netflix nosedives

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• Shoppers are pretty satisfied with large e-retailers’ mobile sites and apps

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• Holiday shoppers show love for Amazon

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• Customer satisfaction with mobile sites and apps lags behind traditional sites

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• Google’s new seal of approval

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• E-commerce grows, but some consumers seem less satisfied

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• Satisfaction survey firm ForeSee Results rebrands

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• Consumers flock to Facebook, but aren’t satisfied with it, a report says

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• Blockbuster sees anger at Netflix as an opportunity

  19

• Groupon holds a strong lead over LivingSocial in daily deal popularity

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