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• Couriers send a message: We’re ready to serve online retailers

  1

• Shoebuy.com’s marketing chief becomes CEO of Vee24

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• E-retailers look to mom for money

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• Most shoppers say they’ve abandoned hard-to-shop sites

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• A senior executive lifts the veil on some of Amazon’s plans

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• Customer service gets more social for flash apparel retailer JackThreads

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• Blind taxpayers sue H&R Block over web site accessibility

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• How focusing on customers can thwart the perils of showrooming

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• How tweets can meet customer needs

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• How ThinkGeek attracts shoppers from social networks

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• How Blinds.com improved its customer service

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• StellaService raises $15 million and starts charging for its e-retail data

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• Amazon & Sam’s Club score high on customer experience

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• E-retailers beat stores in customer satisfaction

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• Blizzard or hurricane? Most small e-retailers would just go mobile

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• A virtual tool for online furniture sellers

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• ‘Candy’ jewelry—and Twitter—play big roles online for Valentine’s Day

  17

• An online seller with lots of data finds one storage unit beats many

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• Williams-Sonoma scores highest in an online shopping review

  19

• Top site usability challenges (and tips on how to solve them)

  20

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