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• How Blinds.com improved its customer service

  1

• Williams-Sonoma scores highest in an online shopping review

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• Top e-retailers put a greater focus on products and social sharing

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• A holiday shipping fee snapshot

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• Value and price compete with free shipping for the hearts of holiday shoppers

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• The web rules purchase decisions, a new study says

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• No second fiddle for Second 500 chain retailers

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• Fewer big e-retailers send e-mail reminders about items left in shopping carts

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• Two-thirds of online shoppers have tried live chat

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• More than half of retail Facebook pages have a shopping element

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• Retailers must cater to the time-harried shopper

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• The key to design is to know your customer

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• Nine retailers cited for top customer service

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• Consumers are likely to pass on entering passwords on web sites

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• Getting personal: Half of online retailers say they’ve got personalization down pat

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• Discounts drive consumers to Like a retailer on Facebook

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• Nearly one in three consumers research products on online social networks

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• No mindless chatter here: Online apparel retailer ScotteVest gains sales via live chat

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• Live chat use is on the rise, survey says

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• Online retailers send e-mails about abandoned carts earlier this year

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