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• Lyons Consulting Group looks north for talent

  1

• Most travel-oriented mobile commerce occurs at home, not on the go

  2

• E-retailers beat stores in customer satisfaction

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• Amazon, Apple and QVC lead in mobile commerce customer satisfaction

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• Luxury brands trail Amazon in customer satisfaction

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• Apple, Dell and J.C. Penney lose marks when it comes to customer satisfaction

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• Good to the last sale

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• BN.com: Options abound

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• Sur La Table picks Kevin Ertell to lead e-commerce

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• Retailers can do better in pleasing the millions of mobile shoppers

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• Amazon, Apple and Avon get top marks in mobile commerce

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• Get to know your mobile shoppers

  12

• Facebook may be popular, but it isn’t liked

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• More than a third of top e-retailers deliver superior web experiences

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• Consumers rate Canadian e-retailers above average on satisfaction

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• Daily deals spur repeat business

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• Consumers’ satisfaction with Netflix nosedives

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• Sales light up by 18% for Bulbs.com in 2011

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• Customer satisfaction with mobile sites and apps lags behind traditional sites

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• Satisfaction survey firm ForeSee Results rebrands

  20

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