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• Retailers need to temper consumers’ expectations

  1

• Shoppers are pretty satisfied with large e-retailers’ mobile sites and apps

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• Holiday shoppers show love for Amazon

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• Customer satisfaction with mobile sites and apps lags behind traditional sites

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• Satisfaction survey firm ForeSee Results rebrands

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• Consumers flock to Facebook, but aren’t satisfied with it, a report says

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• Groupon holds a strong lead over LivingSocial in daily deal popularity

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• Chefs Catalog cooks up a better e-commerce site with richer product images

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• Amazon replaces Netflix at the top of a customer satisfaction survey

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• Direct traffic from social media sites is low, but its influence counts, a survey says

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• OnlineShoes.com hires an online retail vet as chief marketing officer

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• 33% of web shoppers engage in m-commerce, and 11% buy, ForeSee Results finds

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• Home Depot will focus on inventory status in its next design tweak

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• Amazon and Netflix are most pleasing

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• Slightly happier customers

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• Online retailers are pleasing shoppers with prices after Thanksgiving

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• Holiday shoppers are slightly more satisfied with e-commerce sites

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• Measuring the value of a Facebook follower

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• Users aren’t satisfied with Facebook

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• Taking a closer look at social media’s ROI

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