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• Nearly half of smartphone owners research products via the mobile web

  1

• Retailers perk up supply chains with social media

  2

• A new world of e-mail address confusion

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• Online shoppers want to track shipments and chat live with customer service agents

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• Moms of tweens are more hip to online shopping and sharing

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• New live chat tool translates on the fly for non-English-speaking customers

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• E-mail proof provider adds AOL, Yahoo to its suit against Goodmail Systems

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• Shoppers who have used live chat prefer sites that offer it, study shows

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• Putting catalogs online is the most-planned rich media project, poll says

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• Due Maternity lets shoppers put sticky notes on web pages

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• More than one billion consumers will shop online by 2012, IDC says

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• Consumers send a message: They want more control of their e-mail inboxes

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• Audible appoints its latest board member

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• Superpages.com ads will ride along with AOL’s instant messages

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• Growing digital music industry still fights pirates, study says

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• How to reach those elusive online teens

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• Spam, meet spim

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• Young consumers driving up use of live chat, expert says

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• What Internet users want: more instant messaging, less clutter

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• Nudging web users toward the live chat option

  20

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