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• Angel’s voice enables contact center agents to speak to CRM system

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• Why “multi-channel contact center” will soon be redundant

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• ICMI survey gives e-monitoring a C-minus

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• Call center automation company Voxify gets $10 million in 2nd round funding

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• SPONSORED SUPPLEMENT: Customer service: Raising the stakes as customers expect more

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• Hello, Customer

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• Customer Service/Support

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• When Eight Is Not Enough

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• Radish's Choiceview Now Available For Android Devices

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• Cooking.com Selects inContact from UCN

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• InContact Outbound Dialer 2.0 Released

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• LivePerson Launches Click-to-Talk Solution for SMB Market

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• Family Dollar Turns to Angel.com to Create a New IVR Information and Registration Phone Line for Employees

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• Leading International Brands Including CARQUEST, Hobie Cat, and Husqvarna Select Angel.com for Store Locator Application

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• Unicru Announces New On-Site Device and IVR Hiring Solutions

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• INTERACTIVE INTELLIGENCE RELEASES NEWEST VERSION OF CONTACT CENTER AUTOMATION SOFTWARE

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• Telephone Self-Service Leader NetByTel Launches Voice-Enabled Survey Solution, Version 3.0

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• Witness Systems Extends Contact Center Recording Capabilities to Customer Self-Service Interactions

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• Major Catalog Retailers Choose NetByTel for Phone-to-Web Ordering

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• CyberRep’s Click2SpeakTM Service To Be Powered By eStaraVoice

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