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• Gap will try a variation of order online and pick up in store

  1

• Shoppers want a personal touch

  2

• Williams-Sonoma scores highest in an online shopping review

  3

• Test drives will show e-retailers how consumers navigate their sites

  4

• Top e-retailers put a greater focus on products and social sharing

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• Value and price compete with free shipping for the hearts of holiday shoppers

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• No second fiddle for Second 500 chain retailers

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• IRCE 2012 Report: Consumers explain how they shop online

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• Retailers’ m-commerce investments, traffic and revenue are up considerably

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• Most senior retail execs are happy with their returns from e-commerce

  10

• Two-thirds of online shoppers have tried live chat

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• More than half of retail Facebook pages have a shopping element

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• Retailers must cater to the time-harried shopper

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• IRWD 2012: E-retailers must recognize consumers’ desire for information

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• The key to design is to know your customer

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• E-retailers improve site navigation

  16

• Consumers are likely to pass on entering passwords on web sites

  17

• The avid web shopper steps into the IRCE 2012 spotlight

  18

• Top 500 e-retailers launch a preemptive strike on holiday sales

  19

• Discounts drive consumers to Like a retailer on Facebook

  20

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