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• Shoebuy.com’s marketing chief becomes CEO of Vee24

  1

• Live chat enters the mobile realm

  2

• How SamsFurniture.com squeezes more from live chat

  3

• Live chat provider LivePerson will buy an Australian firm

  4

• Lights go out at Volusion. Again.

  5

• Virgin soars on customer service via live chat

  6

• Nearly 60% of Blue Soda Promo’s live chat sessions result in a sale

  7

• Lord & Taylor answers 25% of online customer service questions via live chat

  8

• How a web retailer cuts live chat agents’ response times

  9

• A new live chat tool helps identify customers in need

  10

• Under Armour gains sales via live chat expertise

  11

• Live chat vendor Needle raises $10.5 million

  12

• Skechers answers consumers’ questions more quickly while boosting sales

  13

• LivePerson uses video to woo prospective employees

  14

• Most senior retail execs are happy with their returns from e-commerce

  15

• HalloweenExpress.com finds live chat makes customer service agents more efficient

  16

• Live chat boosts U.K. retailer Ted Baker’s bottom line

  17

• Two-thirds of online shoppers have tried live chat

  18

• Skullcandy hands over live chat to skateboarders and surfers

  19

• LogMeIn pays $16.5 million for Bold Software

  20

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