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• Apple, Dell and J.C. Penney lose marks when it comes to customer satisfaction

  1

• Apple had the fastest loading homepage in November

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• Small online retailers rack up big holiday sales

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• Amazon leads major e-retailers in a customer satisfaction survey

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• Tweet this: Zappos and L.L. Bean are tops at responding to Twitter inquiries

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• Office Depot works its way toward the top of the mobile performance index

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• Amazon is tops in iPhone response time tests

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• Smart site design improves HSN’s mobile performance ranking

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• More than a third of top e-retailers deliver superior web experiences

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• L.L. Bean shows other mobile retailers how to speed things up

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• IRWD 2012: Branding for web success

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• Amazon is tops in customer service, an NRF survey finds

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• L.L. Bean’s payments strategy pays off

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• The appeal of live service

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• Taking mobile commerce to the great outdoors

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• Newegg posts the top Internet Explorer response time

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• LLBean.com will no longer charge shipping fees

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• L.L. Bean’s 2010 online sales grow 29%

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• What you don’t know about browsers can hurt your conversion rate

  19

• Orvis reels in the top spot in an annual e-commerce shopping survey

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