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• RoyalDiscount.com debuts a rewards program with its redesigned site

  1

• Borders’ online strategy makes its web site the cross channel hub

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• December reports foreshadow Q4 web sales for big chain retailers

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• Former ACCO Brands exec joins OfficeMax as vice president and treasurer

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• Swiss Colony focuses on web in acquisition of Montgomery Ward brand

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• A 19th century brand launches a 21st century promotion

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• Wards.com rolls out new site search options for holiday shoppers

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• Montgomery Ward site launches in Spanish

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• Four retailers among the top 10 in online customer respect list

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• Borders Group attracts 6 million rewards members in two months

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• How e-mail is helping DSW Shoes step up its fashion image

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• Circuit City Direct gets a new president

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• Borders expects to boost sales with web-based store management tool

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• Lucy returns to the web, this time with a chain backing it up

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• Cataloger The Swiss Colony relaunches three web sites on new platform

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• Netcentives files for Chapter 11 reorganization

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• With Swiss Colony as parent, Montgomery Ward brand blossoms anew

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• Where does e-commerce go from here?

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• Looking Ahead

  19

• Works Hard for the Money

  20

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