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• Top online retailers fail test of customer service

  1

• How to cut call center costs strategically

  2

• Talisma lands $5 million in new funding

  3

• Talisma’s chat help service goes interactive with a WebEx deal

  4

• Wizmo enters re-selling agreement with Talisma

  5

• nGenera CIM Announces an Expert Services Program to Further Enhance Customer ROI and Satisfaction

  6

• Advanced Search Capability Added to Talisma Knowledgebase

  7

• Talisma Email and Answer Product Combo Addresses Volume Email Challenges

  8

• eGain Updates Partner Program and Expands Ecosystem

  9

• eGain announces OEM agreement to support Cisco Unified Contact Center offerings

  10

• Epson, IBM, Microsoft, Sprint, Among Others Join Forces to Improve Customer Service

  11

• Talisma Narrows Focus on Customer Interaction Management and Seizes Global Leadership Position

  12

• Talisma Acquires KnowledgeBase.net

  13

• ChannelAdvisor Announces Global Reseller Partner Program

  14

• Talisma Launches Talisma V6.0 Plus – Delivering Powerful Multi-Channel CRM Functionality

  15

• TALISMA LAUNCHES VERSION 6 OF CUSTOMER INTERACTION SUITE

  16

• eGain Experiences Continued Momentum for Latest Release of Customer Service Software Suite

  17

• Talisma and Pivotal Announce Plans to Merge; Oak Investment Partners Purchases Pivotal Corporation

  18

• TALISMA Announces Version 5.1

  19

• TALISMA Announces Strategic Partnership with Primus Knowledge Solutions

  20

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