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• Outsourcing helps Bakers Direct focus on what it does best

  1

• Alpine Access climbs to new heights with 100 new hires planned

  2

• When outsourcing fulfillment, it pays to demand performance, expert says

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• Discovery looks for efficiency in outsourcing e-commerce technology

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• The delicate art of delegation in e-retail outsourcing

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• New hosted e-commerce systems options are on the rise

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• Freeborders hires Jean Cholka as new president

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• At contact centers, the holiday crush is already starting

  8

• Outsourcing e-commerce functions helps CompactAppliance improve conversions

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• To outsource or not to outsource: Palm Beach faces the call center question

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• Performance monitoring: For serious site operators, it’s no longer optional

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• How outsourcing boosted Tower Records’ e-mail response rate

  12

• Scott Heimes becomes CEO of content management company Virtucom

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• Apparel Gets Its Own Exchange

  14

• SPONSORED SUPPLEMENT: Customer service: Raising the stakes as customers expect more

  15

• What a Day for a Daydream

  16

• Laid off and looking

  17

• 24-7 INtouch Welcomes New Vice President of Strategic Sales onto Executive Leadership Team

  18

• Accertify Opens New Operations Center to Meet Growing Demand for Outsourced Revenue

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• Figi`s Gifts in Good Taste Selects Alpine Access Virtual Call Center

  20

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