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• Retailers were chatty on Cyber Monday

  1

• E-retailers can now add video chat to iPhone apps

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• Diamond retailer Whiteflash.com finds chat helps sales sparkle

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• LogMeIn pays $16.5 million for Bold Software

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• Retailers use live chat to solve consumer problems and close sales

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• Half of consumers say they would be open to a chat invite, but few accept

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• Big online spenders like to chat it up, survey suggests

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• Forrester analyst shows how web retailers win in tough times

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• When introducing live chat, retailers may want to introduce users to Mary

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• Bravestorm unveils click-to-call for small retailers

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• When customers need help, Lord & Taylor finds demand strong for live chat

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• How to get the most out of live chat customer service

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• Shoppers who have used live chat prefer sites that offer it, study shows

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• Taking a live chat request anytime, anywhere

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• Consumers like live chat feature but want more from it, study says

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• CompUSA puts agents into stores as training for live chat

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• Text chat is gaining acceptance from consumers, JupiterResearch says

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• EverythingFurniture.com and live chat: Let’s try this again

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• inQ appoints industry veteran to lead sales strategy

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• Personal Creations introduces live chat with a twist

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