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• Oracle continues to build retail platform with plan to buy ProfitLogic

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• Web services support multi-channel CRM

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• Buyers may be in the driver’s seat with CRM purchases, says new report

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• Privacy will gain primacy in CRM in 2002, Gartner says

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• IDC forecasts $148 billion in CRM revenue by 2005

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• Integrated e-CRM on verge of boom, says a new study

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• IDC survey says European business will be tough sell on CRM

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• "Lip Service" CRM Not Good Enough, Gartner

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• Making CRM Work

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• Select Comfort Picks Siebel Business Analytics to Deliver Critical Business Insight across the Enterprise

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• Salesnet Expands Vertical Product Line with New On-Demand CRM for Auto Dealers

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• Keynote Announces Siebel Validation, Joins Siebel Alliance Program

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• 1-800 FLOWERS.COM STANDARDIZES ON THE ORACLE E-BUSINESS SUITE

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• Siebel eRetail 7 Delivers World-Class Customer Service

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• "What Works" Top CRM Deployment Awards Announced

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• PeopleSoft to Acquire Annuncio

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• AMR Research Unveils Head-to-Head Comparison of Top Suite CRM Vendors

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• VALITY SUPPORTS SIEBEL 7

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• Stratabase Announces Intel Relationship

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• eshare® Debuts NetAgent™ Suite 5.0 to South American Markets

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