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• Online shoppers want to track shipments and chat live with customer service agents

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• Sears packs its redesigned e-commerce site with new features

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• JomaShop says its new social media app is turning shoppers into buyers

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• Sports Unlimited examines the best ways to boost conversion rates

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• Clear signs for shoppers make for a friendly web site design, expert says

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• Online shoppers can’t be dumped into categories, Drugstore.com CEO warns

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• Luxury retailer uses rich media to cut return rates and boost conversions

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• AllAmericanDirect.com reaches out beyond its core TV satellite dish market

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• Online videos tackle tough questions like, Why is this shoe right for me?

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• Organize-It lifts conversions by 10% on some products with product reviews

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• Out with the old and in with the new Kmart.com

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• New feature at Sortprice adds a bit of color to the shopping experience

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• Diapers.com redesigns site to show expanded selection

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• Figi’s deploys automated product recommendations for the holiday season

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• Traffic is down, but shoppers stay longer at the new EddieBauer.com

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• Zazzle.com’s redesign shifts visual emphasis to products

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• Borders gets a 62% hike in conversion rates from new Magic Shelf feature

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• Sears shoppers can ‘build’ themselves and try on clothes online

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• If the shoe fits, videotape it

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• How an online home improvement retailer is addressing consumer resistance

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