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• How e-retailers can better connect with consumers

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• Under Armour gains sales via live chat expertise

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• Skechers answers consumers’ questions more quickly while boosting sales

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• The best time for a total redesign? Never

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• More than half of retail Facebook pages have a shopping element

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• Guess stops guessing about how consumers search

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• When it comes to site design, e-retailers don’t always need to think big

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• How small fixes can stop online sales leaks

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• Adorama.com uses a Q&A tool to spark conversations about products

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• An e-retailer digs out from a Google update

  10

• Design tweaks prompt a 19% lift in conversions for Footsmart.com

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