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• Four retailers tie atop December availability ratings

  1

• Apple, Dell and J.C. Penney lose marks when it comes to customer satisfaction

  2

• QVC, Dell and Sears top availability ratings in April

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• Amazon is tops in customer service, an NRF survey finds

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• Free shipping report: 75% of top e-retailers offer free shipping this week

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• QVC and Apple post best September response times

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• Dell, OfficeMax and QVC top May availability ratings

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• J.C. Penney leads Internet Explorer availability ratings in April

  8

• QVC and HP lead February availability testing

  9

• Dell and Office Depot lead in consistency tests for December

  10

• Williams-Sonoma leads the way for holiday web performance

  11

• Williams-Sonoma and QVC lead in December availability testing

  12

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