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• E-retailers plan for flexible return windows this holiday

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• Best practices and internal communication help an e-retailer foil fraud

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• Surfboards Etc. smoothes returns with a 110% refund policy

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• FedEx launches a package returns service with the U.S. Postal Service

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• Diapers.com pins 2008 growth on more product diversity

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• Customer service and site usability drives online sales, expert says

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• U.K. online retailers putting obstacles in the way of returns, study says

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• New study confirms the value of free shipping

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• L.L. Bean, Zappos and Lands’ End deliver just what the customer orders

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• 81% of shoppers are more likely to buy online with easy returns, study says

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• Store POS systems playing bigger role in cross-channel orders, study says

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• Retailers have their say in shaping new OrderMotion software

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• Return-O-Meter reduces returns and boosts click-throughs for Shoeline.com

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• Ready or not, consumers expect a cross-channel experience

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• Web shoppers dissatisfied with returns processes, survey says

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• Assurz.com’s refund guarantee program moves closer to roll out

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• Customer loyalty is one by-product of a convenient returns policy

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• Assurz.com tests refund guarantee program for online shoppers

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• Ease of returns means happier repeat buyers, study says

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• How Overstock slashed the number of customer calls about product returns

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