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• Most shoppers say they’ve abandoned hard-to-shop sites

  1

• Top retailers improve their service skills

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• Making e-commerce sites more useful

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• Amazon’s paper textbooks rentals are coming to college this year

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• Take it back, please

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• eBay prods its sellers to get into better shape

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• Rare deals for a rare day

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• Online shoppers enjoy quick deliveries from most e-retailers

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• The European Union unveils a plan to spur e-commerce

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• Hate that gift? Some e-retailers ease holiday return policies

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• Free returns get easier for ShopRunner members

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• Free shipping offers can lead to more holiday sales

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• Best Buy’s new online mall

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• Nordstrom makes free shipping and returns standard

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• Starbucks hopes its redesigned site provides a jolt to consumers

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• Blinds.com seeks to raise the bar of competition

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• Rejoice Slovakian shoe hounds, for here comes the Sookiee Slingback, courtesy of Amazon

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• Amazon’s private-sale site takes on a global bent

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• Macy’s goes global

  19

• UPS plans a pickup and return delivery service

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