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• Oracle buys a social marketing platform provider

  1

• Big design changes drive growth online at Under Armour

  2

• Oracle will buy call center services firm RightNow Technologies

  3

• HauteLook wants chattier live chat agents

  4

• Frustrated shoppers? Social media and software can soothe their concerns

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• How J&P Cycles rides social media to revenue

  6

• RightNow hires a former BestBuy.com executive

  7

• New inquiry management tool helps Drugstore.com expedite customer service

  8

• TomTom’s sales rise, as web self-service helps keep costs in line

  9

• Software provider RightNow Technologies promotes two executives

  10

• Personalized e-mail messages can boost web site visits, new study says

  11

• Specialized Bicycles` two-barreled benefits from automated customer service

  12

• With new technology, Raymarine slashes backlog of customer support e-mail

  13

• CarFax revs up web self-service to cut customer e-mail load

  14

• Self-service tools cuts incoming customer service e-mail by 60% at Thule

  15

• People Power

  16

• The new call center agent

  17

• Brooks Sports Selects RightNow CX to Deliver Exceptional Customer Experiences

  18

• Organic Valley Uses RightNow to Provide Enhanced Customer Experiences

  19

• RightNow Reinvents Cloud Vendor-Client Engagements with Cloud Services Agreement

  20

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