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• J. Crew has a new chief operating officer

  1

• Apparel retailer Cache hires a Burberry executive to lead merchandising

  2

• IRWD 2013 speakers talk design versus usability

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• Top retailers improve their service skills

  4

• Luxury brands trail Amazon in customer satisfaction

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• Saks Fifth Avenue rolls out Wi-Fi nationwide

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• Saks opens a web fulfillment hub

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• Retailer Shopko hires a chief marketing officer

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• Top 500 manufacturers can do more to run at full capacity online

  9

• Saks Fifth Avenue joins the elite iPad club

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• Luxury e-retailers trounce manufacturers in engaging online shoppers

  11

• Run for the money

  12

• The Flaw in Omnichannel Retailing

  13

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