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• Consumers increasingly trust online reviews

  1

• Holiday shopping lists move online

  2

• Luxury e-retailers trounce manufacturers in engaging online shoppers

  3

• KANA Refines the Multi-Channel Customer Experience with the KANA Suite 9

  4

• KANA Software Announces Preliminary Financial Results for Fourth Quarter 2005

  5

• Terry Powers Joins KANA as Senior Vice President of Sales, Americas

  6

• KANA Announces Availability of KANA Service 8 for Multi-Channel Customer Support

  7

• KANA Extends Global eCRM Leadership with Release of KANA Response 7.5

  8

• KANA ANNOUNCES FIRST QUARTER 2002 FINANCIAL RESULTS

  9

• KANA APPOINTS MARTIN ONOFRIO AS SENIOR VICE PRESIDENT OF SALES FOR THE AMERICAS

  10

• KANA APPOINTS TANYA DINS CHIEF INFORMATION OFFICER

  11

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