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• A venture capital firm that funds startup e-retailers raises $40 million

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• Tweet this: Zappos and L.L. Bean are tops at responding to Twitter inquiries

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• A customer service badge helps boost BabyAge.com’s conversion rate

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• Few retailers face up to the customer service aspect of Facebook

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• Customer service ratings provider StellaService raises $5 million

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• The appeal of live service

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• New company to rate customer service quality of thousands of online retailers

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• STELLAService Guides Holiday Shoppers To Sites With The Best Customer Service

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