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• When outsourcing fulfillment, it pays to demand performance, expert says

  1

• Sweat the details when choosing an outsourcer, online retailer says

  2

• The delicate art of delegation in e-retail outsourcing

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• New hosted e-commerce systems options are on the rise

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• U.S. Auto Parts Network is taking call center in-house

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• With new owner, AB&C Group gets a new CEO

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• Labor shortage in India’s call centers could hurt service, Gartner says

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• Digital River’s Q2 revenue grows 47% vs. year ago

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• Outsourcing falls out of favor among big firms, says new Deloitte survey

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• Outsourcing e-commerce functions helps CompactAppliance improve conversions

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• Performance monitoring: For serious site operators, it’s no longer optional

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• IT Spending poised for 2004 growth, AMR reports

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• Retail Decisions rolls out an outsourced payments processing service

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• Scott Heimes becomes CEO of content management company Virtucom

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• IT leads increase in outsourcing

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• Hanover goes directly to outsourcing

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• Apparel Gets Its Own Exchange

  17

• Keep In Touch

  18

• Retailers turn to outsourcing as web sites become more image heavy

  19

• 24-7 INtouch Welcomes New Vice President of Strategic Sales onto Executive Leadership Team

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