More than a third of top e-retailers deliver superior web experiences

Amazon.com leads the way, a new ForeSee report says.

Posted 05/09/2012Allison EnrightPost a comment

Related Searches:Top 100 Retailers | Amazon

Finding the right social marketing strategy

An IRCE speaker talks about the link between social media and branding.

Posted 04/23/2012Paul DemeryPost a comment

Related Searches:Paul Demery

House and home e-retailers ship products fastest

12% of online retailers offer free shipping on all orders.

Posted 04/20/2012Amy DustoPost a comment

Related Searches:Fulfillment | Jewelry | Amy Dusto

Google might include customer service endorsements inside paid search ads

The search engine starts a test involving its Trusted Stores program.

Posted 04/18/2012Thad Rueter5 comments

How feedback tools help The Container Store satisfy consumers

The retailer better understands how online research influences purchases.

Posted 04/12/2012Allison EnrightPost a comment

HalloweenExpress.com finds live chat makes customer service agents more efficient

Despite sales rising 32% last October, the retailer used fewer agents than the year before.

Posted 04/12/2012Zak StamborPost a comment

Related Searches:Live Chat

Multilingual live chat service helps spur hotel bookings

The Four Seasons in Cyprus conducts live chat in English, Greek and Russian.

Posted 04/12/2012Allison Enright1 comments

Diamond retailer Whiteflash.com finds chat helps sales sparkle

Average order values are up 67% through live chat customer service sessions.

Posted 04/11/2012Paul DemeryPost a comment

Related Searches:Jewelry Sales | Live Chat | Jewelry Online Sales