JustDeals.com bounces back from robberies

The daily-deals site makes up for lost items by offering customers refunds and discounts.

Posted 01/25/2013Amy DustoPost a comment

Top retailers improve their service skills

Zappos and Frontgate repeat as customer service leaders in an annual study.

Posted 01/23/2013Allison EnrightPost a comment

Related Searches:Zappos | Victorias Secret | Zappos Rank

How SamsFurniture.com squeezes more from live chat

The retailer anticipates the questions shoppers might have.

Posted 01/22/2013Zak StamborPost a comment

Related Searches:Live Chat | Online Furniture Sales | Furniture

Luxury brands trail Amazon in customer satisfaction

But mobile could help high-end retailers make gains, ForeSee says.

Posted 01/17/2013Amy DustoPost a comment

Related Searches:Luxury | Coach | Neiman Marcus

Nine West’s iPad app bridges online and store shopping

Associates help customers complete 20-75% of in-store transactions via the app daily, the retailer says.

Posted 01/03/2013Amy DustoPost a comment

Related Searches:Associate Ordering Systems | Ann Inc | Jones Group

The holiday party continues for e-commerce

Web retailers offer new deals to encourage a last round of sales for 2012.

Posted 12/28/2012Mark BrohanPost a comment

Related Searches:Crate Barrel | Blue Nile | Live Chat

Apple, Dell and J.C. Penney lose marks when it comes to customer satisfaction

Amazon continues to dominate ForeSee’s annual holiday index.

Posted 12/27/2012Amy DustoPost a comment

Related Searches:J.c.penney | Christmas | Vitacost

Staples opens its Velocity Lab in Massachusetts

The facility will focus on e-commerce and mobile initiatives.

Posted 12/18/2012Thad RueterPost a comment

Related Searches:Staples | Brian Tilzer | Staples Inc

Online shoppers want easy return shipping, new studies say

Buyers say they are unlikely to shop again if they must pay for returns. 

Posted 12/14/2012Paul DemeryPost a comment

Related Searches:Shoprunner | Return Policy | Returns

A new Webtrends product lets retailers act quickly on web site activity data

Webtrends Streams measures and displays hundreds of data points.

Posted 12/11/2012Amy DustoPost a comment

Related Searches:Online Merchandising Trends | Asos | Ecommerce Dashboard