The holiday party continues for e-commerce

Web retailers offer new deals to encourage a last round of sales for 2012.

Posted 12/28/2012Mark BrohanPost a comment

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Apple, Dell and J.C. Penney lose marks when it comes to customer satisfaction

Amazon continues to dominate ForeSee’s annual holiday index.

Posted 12/27/2012Amy DustoPost a comment

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Staples opens its Velocity Lab in Massachusetts

The facility will focus on e-commerce and mobile initiatives.

Posted 12/18/2012Thad RueterPost a comment

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Online shoppers want easy return shipping, new studies say

Buyers say they are unlikely to shop again if they must pay for returns. 

Posted 12/14/2012Paul DemeryPost a comment

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A new Webtrends product lets retailers act quickly on web site activity data

Webtrends Streams measures and displays hundreds of data points.

Posted 12/11/2012Amy DustoPost a comment

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Social networks drive online sales

10% of consumers have bought online based on a social media ad, a report says.

Posted 12/06/2012Zak StamborPost a comment

Retailers were chatty on Cyber Monday

LivePerson hosted 860,000 live chats on Monday, up 30% from last year, it says.

Posted 11/29/2012Amy DustoPost a comment

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Amazon leads major e-retailers in a customer satisfaction survey

Amazon and Costco lead the pack of 14 merchants for online shopper satisfaction.

Posted 11/29/2012Allison EnrightPost a comment

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Sparkfun.com: Igniting shopping

Sparkfun's wioos customers with online tutorials and project guides.

Posted 11/28/2012Amy DustoPost a comment

A web site and mobile app aim to simplify deal shopping

BuyVia sends consumers alerts when the products they want are available.

Posted 11/13/2012Amy Dusto1 comments

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