Value and price compete with free shipping for the hearts of holiday shoppers

And more consumers will head to Amazon for gifts this year, a survey says.

Posted 10/10/2012Amy DustoPost a comment

Related Searches:Freedman | E-tailing Group | Marketlive

Amazon gets top customer satisfaction marks in the U.K.

British e-retailers fall short in checkout speed and delivery costs, a new poll finds.

Posted 10/03/2012Katie DeatschPost a comment

Related Searches:Boots | Lowes Home Improvement | H

Navarre agrees to pay $50 million for SpeedFC

SpeedFC brings its e-commerce technology to Navarre’s logistics services.

Posted 10/01/2012Paul DemeryPost a comment

Related Searches:Party Supplies | Jeff Zisk | Amazon Logistics

72% of smartphone owners want mobile-friendly sites

Mobile users are five times more likely to abandon a site when it’s not optimized.

Posted 09/25/2012Amy DustoPost a comment

Related Searches:Fragrancenet

Dell revamps its mobile site

The enhancements include shopping assistance filters and a product comparison tool.

Posted 09/19/2012Amy DustoPost a comment

Related Searches:Brandon Mcgee

Virgin soars on customer service via live chat

The British airline says proactive chat is better than e-mail. 

Posted 09/06/2012Thad RueterPost a comment

Related Searches:Proactive Chat | Chat | Case Study

Kana aims to help retailers tie together various customer service channels

The customer service vendor says the tool is geared to mid-sized merchants.

Posted 09/06/2012Amy DustoPost a comment

A new mobile view

A mobile app from DirectionsForMe lets blind shoppers scan for product information. 

Posted 09/05/2012Amy DustoPost a comment

Nearly 60% of Blue Soda Promo’s live chat sessions result in a sale

The promotional products e-retailer’s account managers respond to chats.

Posted 09/05/2012Zak StamborPost a comment

Related Searches:Boldchat | Proactive Chat

Augmented reality is a new reality for a forward-thinking e-retailer

An MMCF 2012 speaker will detail how the technology defied Blinds.com’ s expectations.

Posted 08/24/2012Allison EnrightPost a comment