Customer service
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51 - 60 of 800 Results
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The salesman’s little black book goes digital at Tourneau
The luxury watch retailer is arming store employees with web-enabled tablets.
Posted 08/14/2012Amy DustoPost a comment
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E-retailers can now add video chat to iPhone apps
Merchants can add the feature using common web programming languages.
Posted 08/02/2012Katie DeatschPost a comment
Related Searches:Video Chat | Live Video Chat
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Lord & Taylor answers 25% of online customer service questions via live chat
The retailer works with call center outsourcer Global Response to handle those queries.
Posted 08/02/2012Zak Stambor1 comments
Related Searches:Lord Taylor | Call Center
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Petco sniffs out what customers want
A new analytics tool pulls data from live chat transcripts and other sources.
Posted 08/01/2012Paul DemeryPost a comment
Related Searches:Bazaarvoice | Petco | Petco Conversion
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How a web retailer cuts live chat agents’ response times
Young Living Essential Oils uses BoldChat’s adaptive messaging technology.
Posted 08/01/2012Zak StamborPost a comment
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A new live chat tool helps identify customers in need
Retailers can reach out to customers rather than waiting for them to ask.
Posted 07/23/2012Amy DustoPost a comment
Related Searches:Shopify | Proactive Chat | Lexity
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How Moosejaw gains web sales with in-store service
Associates with iPod Touch devices help customers place orders.
Posted 07/20/2012Allison Enright1 comments
Related Searches:Endless Aisle | Mobile Pos | Pos
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Under Armour gains sales via live chat expertise
Under Armour employs live chat agents who love its athletic apparel.
Posted 07/11/2012Zak Stambor1 comments
Related Searches:Under Armour | Needle | Chat
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Live chat vendor Needle raises $10.5 million
The company plans to use the funds to expand its roster of agents.
Posted 07/02/2012Zak StamborPost a comment
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Google rolls out Trusted Stores program
It has boosted conversion rates by an average of 3%, Google says.
Posted 06/11/2012Paul Demery1 comments
Related Searches:Jon Hoch | Power Equipment Direct | Google Trusted Stores
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