Tweet this: Zappos and L.L. Bean are tops at responding to Twitter inquiries

The e-retailers answer all consumer service tweets within 24 hours, a survey says.

Posted 06/01/2012Allison EnrightPost a comment

Related Searches:Hispanic | Pew | Zappos Customer Service

BoldChat will show at IRCE how it weaves Twitter into customer service

Its new technology aims to give call center agents a more complete view of shoppers.

Posted 05/31/2012Zak StamborPost a comment

Related Searches:Boldchat

Bazaarvoice will buy PowerReviews

The deal will unite the two dominant providers of ratings-and-reviews technology to online retailers.

Posted 05/24/2012Thad Rueter1 comments

Related Searches:Bazaarvoice

A customer service badge helps boost BabyAge.com’s conversion rate

The retailer tested the site with and without the badge to prove its worth.

Posted 05/17/2012Katie DeatschPost a comment

Related Searches:Jack Kiefer Babyage | Apparel Return Rate

Good customer service via social media can lead to more spending

A survey finds that 17% of online consumers sought service via social media.

Posted 05/16/2012Thad RueterPost a comment

Skechers answers consumers’ questions more quickly while boosting sales

The shoe e-retailer puts a question-and-answer tool on product pages.

Posted 05/15/2012Zak StamborPost a comment

Related Searches:Live Chat | Skechers

Amazon expands its presence in Kentucky

The e-retailer is building a customer service center in the state.

Posted 05/14/2012Allison EnrightPost a comment

Related Searches:Kentucky

More than a third of top e-retailers deliver superior web experiences

Amazon.com leads the way, a new ForeSee report says.

Posted 05/09/2012Allison EnrightPost a comment

Related Searches:Safeway Ecommerce | Avon | Follett

Finding the right social marketing strategy

An IRCE speaker talks about the link between social media and branding.

Posted 04/23/2012Paul DemeryPost a comment

Related Searches:Team Express | Vermont Teddy Bear

House and home e-retailers ship products fastest

12% of online retailers offer free shipping on all orders.

Posted 04/20/2012Amy DustoPost a comment

Related Searches:Free Shipping Survey | Innotrac | Repeat Customer Statistics