Live chat boosts U.K. retailer Ted Baker’s bottom line

Shoppers who chat are four times more likely to make a purchase.

Posted 04/11/2012Katie DeatschPost a comment

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Few retailers face up to the customer service aspect of Facebook

25% of retailers ignore questions posed on their own Facebook pages, a report says. 

Posted 04/09/2012Zak Stambor2 comments

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Amazon.com is No. 1 in relevance, consumers say

The e-retailer beat out major multichannel retailers such as Target and Wal-Mart.

Posted 04/05/2012Allison EnrightPost a comment

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Consumers rate Canadian e-retailers above average on satisfaction

And highly satisfied Canadians are 55% more likely to return to retail sites.

Posted 04/03/2012Allison EnrightPost a comment

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An online start-up combines daily deals with reviews

LocFree, aiming for a summer launch, requires deal users to review businesses.

Posted 03/28/2012Thad RueterPost a comment

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Two-thirds of online shoppers have tried live chat

75% will have done so by 2013, according to the E-tailing Group.

Posted 03/27/2012Allison EnrightPost a comment

Walgreens helps shoppers find answers on Facebook

The retailer’s new service features health information on the social network.

Posted 03/22/2012Zak StamborPost a comment

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Retailers on Facebook should offer deals, not news

A survey finds that consumers are more likely to share content about special offers.

Posted 03/13/2012Thad RueterPost a comment

Skullcandy hands over live chat to skateboarders and surfers

Headphone shoppers like to have questions answered by like-minded peers.

Posted 03/13/2012Zak StamborPost a comment

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LivingSocial plans to launch a credit card

The card represents the latest attempt by the daily deal operator to build loyalty.

Posted 03/02/2012Zak StamborPost a comment

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