Customer service
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1 - 10 of 74 Results
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/ Press Release
Genesys Launches E-Commerce Engagement Tool
The tool proactively engages web visitors to increase sales conversions and improve customer service.
Posted 05/21/2013
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/ Press Release
Comm100 Live Chat Upgraded with Better Site Integration
The update features a custom variable feature which allows users to offer a more personalized chat experience and optimized implementation code which loads more quickly on users’ websites.
Posted 04/30/2013
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/ Press Release
One World Direct Adds Branding and Design to Offer Set
One World Direct is an industry-leading e-commerce outsource provider.
Posted 04/24/2013
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/ Press Release
Eptica Launches its Multichannel Customer Interaction Suite
It has new features for knowledge based web chat, customer sentiment analysis, emotion-based routing and multichannel web self-service.
Posted 04/10/2013
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/ Press Release
Two Leading Retailers Team up With Sprinklr To Be Social@Scale
1-800-FLOWERS.COM® and The Children’s Place to Harness the Power of the Multi-Division Social Platform for Improved, Real-Time Customer Service.
Posted 01/31/2013
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/ Press Release
TrueShip Releases ReadyReturns 4.5
ReadyReturns 4.5 is now available to aid merchants with the post-holiday returns process.
Posted 12/13/2012
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/ Press Release
eGain Ups the Ante in Customer Engagement
The first of its kind solution, eGain SuperChat empowers businesses to proactively engage customers.
Posted 12/12/2012
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/ Press Release
Moxie Software Unveils First Social Chat That Integrates with Facebook’s API
Moxie’s New Engage+ App Analyzes Facebook’s Profile Data, Delivering Highly Personalized Chat Experiences to Drive Revenue
Posted 12/10/2012
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/ Press Release
Innotrac Selected by Fashion Retailer dots for its launch into eCommerce
As a part of its best-of-breed solution, Innotrac integrated with MICROS-Retail’s Open Commerce Platform.
Posted 11/30/2012
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/ Press Release
Zendesk and Magento Deliver Customer Service Tool
The deep integration between these two industry-leading platforms makes it incredibly easy for Magento customers to add Zendesk customer service channels to Magento-powered sites.
Posted 11/14/2012
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